When buying an H2O product you get a partner who ensures you will have pure safe water and air for life.

All our products come with a factory guarantee AND the H2O Continuity Guarantee.

H2O International guarantees that you will receive a response from qualified person within 48 hours of notifying the Customer Care Centre via email or sms.

If we don't meet this commitment the cost of a callout and repairs related to the reported incident will be on us - unless three or more unsuccessful attempts have been made to contact you, including a written request.

New Customer Care contact details:
email CustomerCare@h2o.co.za
To SMS ' h2o cares' and your message to 34050 and
a Customer Care consultant will call you back.